• Monitored service operations to ensure all vendor activities met client
  Service Level Agreements (SLAs), preventing contractual breaches and mitigating financial risk.

• Directed end-to-end delivery of access control, CCTV, and Life Safety
  projects, identifying potential delivery risks and implementing mitigation strategies to ensure on-time
  execution.

• Restructured departmental procedures and resource allocation, resulting in a
  20% reduction in project turnaround time and improved operational efficiency.

• Acted as the primary liaison for executive leadership, providing transparent
  reporting on project milestones and service delivery metrics.

• Served as both primary contact for project management and subject matter expert (SME) inquiries for internal and external stakeholders.

• Executed pre-commissioning audits to validate system integrity against project
  specifications, identifying non-conformance issues before deployment.

• Analyzed incident data to identify root causes of system failures,
  implementing process improvements that reduced technical support ticket volume by 25%.

• Defined what success looks like when the new system is followed by hosting training sessions and directing team leads.

• Influenced cross-functionally to maximize project throughput.

• Collaborated across functional teams to drive projects through the development process.

• Served as knowledge expert in the products category.

• Interpreted engineering blueprints, schematics, layouts, and other visual aids.

• Drafted submittal packages that includes panel layouts, connection schematics, relay schedules and specifications.

• Designed deliverables that adhere to code, specs and industry standards.

• Performed on-site electrical research, audits and reviews.

• Calculated electrical loads and power distribution requirements.

• Integrated fire and security automation systems with lighting controls.

• Prepared and proposed technical sales documents and quotations to stakeholders.

SKills & Education

British Columbia Institute of Technology (BCIT)

Electrical and Computer Engineering

2013 – 2016

Surviving BCIT’s Electrical and Computer Engineering Technology program was like navigating a tech jungle gym. From decoding binary mysteries to crafting circuits that could make a robot blush, I emerged with a toolkit of wizardry for the digital realm.

We dove into the guts of electronics, mastered programming languages like secret codes, and tackled real-world problems with a analytical resolve. BCIT didn’t just teach me theory; it threw me into the tech trenches, turning me into an engineering maestro ready to conquer the wired wilderness.

British Columbia Institute of Technology (BCIT)

Mechatronics, Robotics, and Automation Engineering

2012 – 2013

British Columbia Institute of Technology (BCIT)

Mechanical Engineering

2010 – 2011

Featured projects

Lighting Control System

• Controls & Scenes Design
• Automation Systems Integration
• User Controls Interface Retrofit

References